Returns Portal

🎄 Extended Christmas Returns Policy

To help with your holiday shopping, we have extended our returns window. For all items purchased between 1st November 2025 and 24th December 2025, the return period has been extended until the New Year.

Please ensure that any returns from this period are received back to us by 5pm on Friday 16th January 2026, anything arriving after this date will not qualify.

Please Note: To qualify for a refund or exchange, items must be returned in new condition. Aside from the extended dates, all returns follow the same rules and process as laid out below.

Sorry to hear you need to return your item, please select the return reason below and follow the on-screen instructions. Please ensure you select the correct return reason otherwise your return may be rejected... 

 FAULTY/ARRIVED DAMAGED
For items that arrived faulty/damaged. These must be reported to us within 30 days of delivery. After 30 days it can be booked in for repair under the 12-month warranty, using the Warranty Repair Form (see below)

UNWANTED / DON'T LIKE
If you no longer want an item or simply don't like it, you have the right to cancel the purchase without having to give a reason at any time within the "cooling off period" of 14 working days, beginning on the day after you receive the goods. Goods must be returned to us in immaculate condition

WARRANTY REPAIR
If you have a faulty item which is outside of the 30 day return window for faulty items, but within the 12 month standard warranty, use this form to book a free repair