You have the right to cancel the purchase of an item without having to give a reason at any time within the "cooling off period" of 14 working days, beginning on the day after you receive the goods, (or longer if purchased during the Christmas Extended Returns Policy Window).

When in possession of the goods you are under the duty to retain them and take reasonable care of them, so they must be returned in immaculate condition in the original packaging.

Please fill in the form below then send the goods back to the following address ensuring you include a print-out of the form inside the box (you can download a pdf copy of the form after you click submit). If you don't have a printer please download the form and make note of your "Return Number" at the top of the page, then write this clearly on the outside of the box when you return your item.

Mr Entertainer Karaoke Returns
Digitop, Unit 11A Bridge Trade Park
Bridge Road
GU15 2QR

Goods are to be returned at your own expense, we recommend using a parcel broker website such as PARCELHERO to send your parcels, as the booking process is very simple and much cheaper than taking your parcel to the post office.

**Please ensure the item is packaged securely with sufficient packaging to protect it, if the item is received back damaged due to insufficient packaging the return may be rejected**

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods in resell-able condition or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation. 

Please only submit the form once, if you have any problems Contact Us

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