Neon Troubleshooting

CHARGING ISSUES
If you are having trouble charging either the unit or the microphones, please try a different USB-C cable, as often its just a faulty cable, but DO NOT USE APPLE CABLES, these often do not charge devices other than Apple

Get ready to sing your heart out with the NEON Karaoke Machine! This compact and stylish karaoke machine is designed for fun and convenience, featuring two high-quality integrated wireless microphones that are rechargeable—no more hassle with replacing batteries! With handy docks for microphone storage, keeping everything organized is a breeze.


NEON INSTRUCTION MANUAL

CHARGING ISSUES
If you are having trouble charging either the unit or the microphones, please try a different USB-C cable, as often its just a faulty cable, but DO NOT USE APPLE CABLES, these often do not charge devices other than Apple

My microphones sound distorted or too loud. How do I fix this?

Out of the box, the Neon microphones are set to high sensitivity. To get the best possible sound quality, we recommend making two quick adjustments:

Reduce the Volume: Press the Volume Down button (2nd button from the top) 3 times to reduce the level by about 25% (Note: You must do this on each microphone separately.)

Turn off Echo: Press the Echo button (2nd button from the bottom) 1 time (Note: This button controls the master system, so pressing it on one mic will adjust the echo for both.)

TOP TIP
Avoid Holding the Buttons: If you hold the button down for even a second or two, it will "rapid-fire" the volume all the way to the top or bottom, which is likely why it feels like it’s either "nothing or very high." Use, quick single presses for fine tuned adjustments


I cannot connect to Bluetooth?
The NEON can only be connected to one device at a time, so if you connect one device (eg your phone) and then try to connect another device (eg your iPad) it will not work, you first need to go into the Bluetooth settings on your first device and disconnect. Alternatively LONG PRESS the PLAY/PAUSE button to disconnect all Bluetooth Devices and try again

I am getting feedback from the microphones?
Try standing further away from the NEON

Microphones are cutting out/not working?
Take microphones closer to NEON and check the mics are fully charged. Also ensure mics have clear line of sight to NEON, if obstacles are in the way it could affect signal.

How do I connect to my TV?
The NEON does not have any video playing capabilities, it is just a speaker, so the only way it can be used with a TV is if you play the karaoke content on your TV (try the YouTube app for some free karaoke on our Youtube Channel), and send the audio to the NEON to singalong. This can be done in two ways, both of which are only possible if you have the right type of TV...

1. Audio cable via your TV's headphone socket. Use a 3.5mm Mini Jack audio cable if your TV has a Headphone output/socket, you can use this little cable to connect from the headphone output of your TV, to the LINE In socket on the rear of the NEON
2. Bluetooth. Some smart TV's have a Bluetooth output feature, meaning you can connect your smart TV to the NEON via Bluetooth in the same way you would connect your phone or iPad. Go to the Bluetooth settings of your TV and connect to the NEON.

Where to i find karaoke videos to play?
Once you have connected your smart device, open the youtube app and search for the Mr Entertainer Karaoke Channel for thousands of high quality karaoke videos available to play for free.

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