Starbar Troubleshooting
The original Karaoke Soundbar with integrated wireless microphones. Like all soundbars, the Starbar does not have any video playing capabilities, it is just a speaker, but once connected to your TV you can singalong to anything being played on your TV (try the YouTube app for some free karaoke), here are some of the most common issues we get contacted about...
"How do i connect to my TV?"
The Starbar connects to your TV like any other Soundbar, there are 4 options, HDMI, Optical, Coaxial or Line. We recommend Optical and include an optical cable, if the volume is low or the audio doesn't sound quite right, there may be some settings you can adjust in your TV's audio settings to improve the sound.
"Microphones are cutting out/not working?
Please ensure the microphones are well charged, the majority of microphone issues are related to a low charge. You can sue any USB-C cable to charge the mics, apart from Apple cables, which often do not charge thrid party devices like ours.
"I cannot connect to Bluetooth?"
The Starbar can only be connected to one device at a time, so if you connect one device (eg your phone) and then try to connect another device (eg your iPad) it will not work, you first need to go into the Bluetooth settings on your first device and disconnect from the Starbar.
"I am just getting a cracking noise on some apps"
Please check the audio formats settings on your TV, if your TV audio format is set to "Dolby Digital" this sometimes causes problems with the Starbar, please try changing to a different mode, such as "PCM"
"Remote isn't working"
Please ensure the remote has line of sight to the front of the Starbar. If the Starbar is hidden behind the TV or in a cupboard where the remote cannot see it, it will not be able to connect
