Nano Troubleshooting
The Mr Entertainer NANO... small in size, big on FUN!
Nano Instruction Manual
"The sound from the microphones are crackly"
Please make sure you disconnect the mics from charge before use, as this can cause cracking and other strange noises. The mics can be used while on charge, but sound quality is reduced.
"How do I connect to my TV?"
The Nano does not have any video playing capabilities, it is just a speaker, so the only way it can be used with a TV is if you play the karaoke content on your TV (try the YouTube app for some free karaoke on our Youtube Channel), and send the audio to the Nano to singalong. This can be done in two ways, both of which are only possible if you have the right type of TV...
1. Audio cable via your TV's headphone socket. Your Nano comes supplied with a small "mini jack" audio cable, if your TV has a Headphone output/socket, you can use this little cable to connect from the headphone output of your TV, to the LINE In socket on the rear of the Moonbox
2. Bluetooth. Some smart TV's have a Bluetooth output feature, meaning you can connect your smart TV to the Nano via Bluetooth in the same way you would connect your phone or iPad. Go to the Bluetooth settings of your TV and connect to the Nano, but remember to disconnect any other devices from the Nano first!
"The microphones don't work together, they work one at a time but when i turn them both on they both stop working"
This is a common issue that can be easily solved. On the front of the microphones there is a small LED light, you should have one GREEN mic and one BLUE mic. If both of your mics have the same colour LED light, one of them needs to be switched. To do this get one of the mics, turn it on then press the power button quickly 3 times, this should change the colour of the LED light and you'll be ready to go!
"How do i turn the music volume up/down?"
You can either use your phone/tablet to increase or decrease volume, or press and hold the Forward/Back buttons on the top panel to adjust music volume (mic volume is not affected, this adjusts music only)
"The Nano is not charging"
Please ensure you have the USB charging cable connected to the correct socket on the rear of the Nano. The small socket labelled 5V is the charging socket, please connect the small end of the included USB charging cable to the socket marked 5V and the other end to any USB port or USB wall plug (like you would use to charge your phone). When charging successful a little red LED light next to the charging socket will come on. Please note, a proper USB wall plug will likely give a better charge than connecting to a USB port on your TV or other device, so the Nano will charge quicker. 
